Let your customers enjoy an in-store experience from the comfort of anywhere.
Hold live one-to-one video calls with your customers, to provide inspiration, suggestions, and advice. And you can conveniently create baskets, to instantly send to your customers for purchase.
With personal video shopping, you open up a great new exciting sales channel that’s also ideal for customers who can’t easily visit your stores, such as the mobility challenged.
Innovate & differentiate: Create a new customer experience and add a human touch to out-of-store shopping
Business continuity: Always be there when your customers need you and make sure they will not go away empty-handed
Higher conversion: The personal shopper can increase conversions and is ideally placed to upsell and cross-sell
Get to know your customers better: Learn what makes your customers tick and follow up on rich customer insights
Invite your customers to arrange a shopping session.
Your customer registers for a video-shopping session. The customer is then assigned a personal shopper based on what they said they're interested in.
Video call to provide customers with inspiration and share expert advice.
The personal shopper helps the customer browse inside the store, while providing precious info and recommendations in the meantime.
Easily create baskets on behalf of your customers.
Once the customer decides what to buy, the personal shopper adds the products to the customer’s basket in Valuelenz. The basket is sent as a link via SMS/email for the customer to complete the purchase.
Your customer completes the purchase.
The customer reviews the basket and proceeds to check out, with options to collect their items from a store, or have them delivered. The customer payment via Valuelenz is directly credited to your account.
Personal Video Shopping is the new way of shopping that smart shoppers have been waiting for and combines the flexibility of online shopping with the unique experience of the physical store. It's what was missing, the technological solution that would make our omnichannel vision a reality.
Designed for retailers who don't want to exclude the deaf and the hard of hearing, our three-way video communication optional upgrade, means that people with hearing issues can communicate via a sign language interpreter and your voice is heard by everyone. Now, your deaf and hard of hearing customers can connect with you and shop from anywhere.
Valuelenz is the only hybrid commerce* platform, that supports phygital shopping in ALL four contexts, regardless of where and how customers choose to shop.
Provide rich information, personalized offers, and queueless checkout with take-away and delivery options.
Enhance the in-store shopping experience and empower salespeople to easily serve and prepare baskets for customers.
With a simple but powerful QR Code, customers can shop from any surface outside your store. No e-shop required.
Hold in-store video calls with customers, to provide advice and send basket links directly for purchase.
*Hybrid Commerce is the unification of physical shopping with electronic and mobile commerce