PERSONAL VIDEO SHOPPING

Let your customers enjoy an in-store experience from the comfort of anywhere.

MAKE MORE SALES HAPPEN

Hold live one-to-one video calls with your customers, to provide inspiration, suggestions, and advice. And you can conveniently create baskets, to instantly send to your customers for purchase.

With personal video shopping, you open up a great new exciting sales channel that’s also ideal for customers who can’t easily visit your stores, such as the mobility challenged.

WHY PERSONAL VIDEO SHOPPING?

Innovate & differentiate: Create a new customer experience and add a human touch to out-of-store shopping

Business continuity: Always be there when your customers need you and make sure they will not go away empty-handed

Higher conversion: The personal shopper can increase conversions and is ideally placed to upsell and cross-sell

Get to know your customers better: Learn what makes your customers tick and follow up on rich customer insights

EASY STEPS FOR
YOUR CUSTOMERS

EASY STEPS FOR YOUR CUSTOMERS

  • 1. BOOK

    Invite your customers to arrange a shopping session.

    Your customer registers for a video-shopping session. The customer is then assigned a personal shopper based on what they said they're interested in.

  • 2. SEE

    Video call to provide customers with inspiration and share expert advice.

    The personal shopper helps the customer browse inside the store, while providing precious info and recommendations in the meantime.

  • 3. SHOP

    Easily create baskets on behalf of your customers.

    Once the customer decides what to buy, the personal shopper adds the products to the customer’s basket in Valuelenz. The basket is sent as a link via SMS/email for the customer to complete the purchase.

  • 4. CHECK OUT & PAY

    Your customer completes the purchase.

    The customer reviews the basket and proceeds to check out, with options to collect their items from a store, or have them delivered. The customer payment via Valuelenz is directly credited to your account.

Personal Video Shopping is the new way of shopping that smart shoppers have been waiting for and combines the flexibility of online shopping with the unique experience of the physical store. It's what was missing, the technological solution that would make our omnichannel vision a reality.

SUPPORT FOR THE DEAF & HARD OF HEARING

3-way video service

VIDEO RELAY

Designed for retailers who don't want to exclude the deaf and the hard of hearing, our three-way video communication optional upgrade, means that people with hearing issues can communicate via a sign language interpreter and your voice is heard by everyone. Now, your deaf and hard of hearing customers can connect with you and shop from anywhere.

WHAT WE DID FOR MEDIAMARKT

We rolled out Personal Video Shopping for the European consumer electronics giant.

We've helped MediaMarkt's customers in Greece to shop in-store without going to the store. Watch the videos below to see examples of TV Ads and how it works.

TV ADS

Mediamarkt Personal Video Shopping

HOW IT WORKS

Mediamarkt Personal Video Shopping

GET IN TOUCH

To find out more about how Valuelenz could transform your business, drop us a line. You can be up and running in a matter of hours, with no hardware or software investments.

SHOPPING FREEDOM. NO LIMITS.

Valuelenz is the only hybrid commerce* platform, that supports phygital shopping in ALL four contexts, regardless of where and how customers choose to shop.

SELF-SERVICE IN-STORE

SCAN PAY & GO

Provide rich information, personalized offers, and queueless checkout with take-away and delivery options.

ASSISTED IN-STORE

CLIENTELING

Enhance the in-store shopping experience and empower salespeople to easily serve and prepare baskets for customers.

SELF-SERVICE REMOTE

ANYWHERE SHOPPING

With a simple but powerful QR Code, customers can shop from any surface outside your store. No e-shop required.

ASSISTED REMOTE

PERSONAL VIDEO SHOPPING

Hold in-store video calls with customers, to provide advice and send basket links directly for purchase.

*Hybrid Commerce is the unification of physical shopping with electronic and mobile commerce